Terms of Service

The following Terms and Conditions contains rules and regulations on which we prepare and supply all products ordered from UNDRESS-CODE.COM to you.

On the website www.undress-code.com you can purchase lingerie of the Undress Code company.

1. Conclusion of an Agreement and Delivery of Goods

1.1 On www.undress-code.com all agreements are made in Polish language. The party to the agreement is the company Undress Code Sp z o.o. Afrodyty 8 1-497 Warsaw, Poland.

1.2 By clicking on the “PURCHASE” button you place the binding order for the items added to the shopping cart. Right after placing an order we send the email confirming your order to your email address. The Conclusion of an Agreement takes place after the prior confirmation of the order placed by you. Please note that the products you order will be sent after the payment of their total sales price (subject to condition 3.2) and after the payment of shipping costs, unless they are covered by us in accordance with point 2.2.  

1.3 We fulfill international orders. The estimated delivery date is given in working days. A working day means a day which is neither a Saturday or Sunday nor a public holiday anywhere in Poland.

2. Prices, shipping costs and express shipping

2.1 We take great care to ensure the prices given to you are accurate and correct at all time. The offered prices are final, which means all prices include VAT. The ordered product stays our property until complete payment is received. The complete payment means the payment of the total sales price.

2.2 Shipping costs are covered by the customer. The cost depends on the chosen delivery option.

3. Payments

3.1 We offer payment via credit/debit card and by Paypal. All financial transaction costs are covered by the customer.

3.2 You that you will receive invoices and credit notes exclusively in electronic form.

4. Discounts coupons

4.1 Discount coupons cannot be bought, but they are issued within the framework of the marketing campaigns and have a limited period of validity.

4.2 Discount coupons can be used only within a specified time and only within the framework of a single order. Please note that discount coupons can be connected with a minimum order value.

4.3 The order value must be less than the amount of the discount coupon code. If the order value is higher than the amount of the discount coupon code, any possible difference should be compensated by one of the means of payment offered on the website. The discount coupon cannot be paid out in cash. If the product is in full or in part returned, the discount coupon cannot be refunded.

4.4 The discount coupons can be used only before the end of the ordering procedure. The later usage of the discount coupon is impossible. The discount coupons cannot be transferred to third parties. The discount coupons cannot be combined.

4.5 If you use the discount coupon during your shopping, we reserve the right to charge the original price of the products that you keep in the case where you withdraw from the agreement and because of that the total order value falls below the amount of the discount coupon.

5. Gift cards

5.1 Gift cards can be bought. Gift cards can be used exclusively in order to purchase the products on our website, excluding another gift cards. If the amount of the gift card is not sufficient to place an order, then the difference can be covered by one of the means of payment offered on the website.

5.2 Gift cards and the amount calculated on your account can be used only before the end of the ordering procedure. The amount of the gift card cannot be paid out in cash.

6. The statutory right of withdrawal from the purchase agreement

In case of purchasing the Undress Code products, you have a statutory right of withdrawal from the agreement:

We inform you that in case of sending back the goods, you should send us all information with an order number via e-mail to the following address:  info@undress-code.com.

The right of withdrawal from the agreement

You have the right of withdrawal from the agreement within thirty days without providing any reason. The withdrawal period shall start from the day the consumer or a third party designated by the consumer, not being the carrier,  has acquired the physical possession of the goods.

In order to execute the right of withdrawal from the agreement, you should inform the Undress Code Sp. Z o.o. company about your decision on that matter by means of a declaration of will. If you want to exchange or return the product please fill in the formular with your name and email. In the subject please write EXCHANGE/ RETURN and specify your order number. The formular is available at www.undress-code.com in the “EXCHANGE AND RETURN” tab. You can also send a direct email to info@undress-code.com. Products must be returned in the original packaging and must not have been used. After submitting a request, the product you wish to return must be shipped to the following address: Undress Code Sp z o.o., Afrodyty 8, 01-497 Warsaw, Poland.

Shipping fees for returns are covered by the Customer. As soon as we receive the product in its original conditions, we send you the new product as a replacement of the returned product. If the size or color of the product chosen by the Customer is out of stock and we are not able to exchange the products,, we will contact with you in order to return money to the designated bank account number.

Effects of withdrawal

In the case of withdrawal from the agreement, we should immediately return money, but not later than within 14 days from the day on which we received the notice of withdrawal. We do not cover the delivery cost as well as the additional cost that may possibly occur as a result of the delivery type chosen by the Customer. We shall refund the sums by the same method of payment used for the initial transaction, unless otherwise agreed by both Parties.

We do not charge any additional fees, but we can’t be held responsible for any fees charged by your bank or fluctuating currency exchange rates. We reserve the right to reject the refund of the cost, unless the product is returned in its original condition.

The Customer must return the product immediately, but not later than within 14 days from the day on which you informed us that you withdraw from the agreement.

The deadline is met if you send back the goods before the period of 14 days has expired.

The formular of the withdrawal from the agreement

If you want to withdraw from the agreement, please fill in the formular at www.undress-code.com in the “EXCHANGE AND RETURN” tab.

7. The voluntary right of revocation of 30 days after receipt of the goods

7.1 In addition to the statutory right of cancellation, we offer you the opportunity to benefit from our voluntarily extended return period of 100 days. You can withdraw from the purchase contract after the expiry of the statutory revocation period of 14 days (see section 6 of The statutory right of withdrawal from the purchase agreement) by returning the goods back to us within 100 days after their receipt. The periods shall run from the day the Customer receive the ordered goods.

7.2 The deadline for the return is met, if the Customer send back the goods within 30 days from the day on which you received them. Nevertheless, the condition for the exercise of that right is that both the goods and the packaging are returned in their original condition.

Until the time limit referred to The statutory right of withdrawal from the purchase agreement has elapsed, the statutory conditions referred to that right shall solely apply. The voluntary right of revocation does not limit The statutory right of withdrawal from the purchase agreement and the return right of the products in their original conditions. The voluntary right of revocation does not relate to gift cards.

8. The refunds

All refunds are made automatically by the same method of payment used for the initial transaction. In case of the payment by bank transfer, the funds will be returned to the bank account that have been initially received. In case of the payment by PayPal or by credit card, the funds will be returned to your PayPal or credit card account. If you use the gift card during your shopping, the corresponding amount will be refunded to your bank account that you have been designated by the Customer in the formular.

9. The statutory responsibility for defects of the Products

9.1 We commit to deliver the products free of defects.  

9.2 In the event of any defects of the products ordered at www.undress-code.com, we are liable under the statutory warranty for defects as set out in Article 556 et. seq. of the Civil Code.

10. Complaints

10.1 Any complaints related to the products purchased in our shop as well as to the course of your order processing should be submitted by e-mail to the following address: info@undress-code.com.

10.2 The customer may be asked to send photos of the products subject to complaint.

10.3 The complaint shall be investigated within 14 days from the date of submission.  

10.4 The following defects of the products shall not give rise to complaints:

• Wear and tear incurred during every day use of the product

• If the product was incorrectly used

• Products that have shrunk or are damaged after incorrect washing

• Damage due to incorrect or intense usage

• Colour transfer

• Damage due to external factors, such as friction, sharp objects or chemicals

10.5 Please also note that you have the possibility of having recourse to an out-of-court complaint and redress mechanism in accordance with Online Dispute Resolution procedure which is available to the European Union consumers at: https://webgate.ec.europa.eu/o... .

11. Other information

11.1 The following Terms and Conditions is available at www.undress-code.com

 

 

The identity Undress Code Sp. Z o.o.:

  Undress Code Sp.z o.o.

  Afrodyty 8

  01-497 Warsaw

  Poland

The Board: Izabela Godlewska, Kacper Zielinski

Undress Code Sp.z o.o. is entered in the District Court for the capital city of Warsaw.

NIP: PL 5223043090

(July 2017 Status)